Returns & Refunds Policy – HELIOTAG

At HELIOTAG, we are committed to offering high-quality products that help you address everyday skin and wellness concerns with confidence. We stand by the effectiveness of our products and recommend using them for at least 14 days to experience visible results.

If you are not satisfied after this period, you are eligible to request a refund under our 60-Day Money Back Guarantee. To initiate a return, please contact our support team at suport.heliotag@gmail.com.

Order Cancellation Policy

You may request changes or cancel your order within 24 hours of placing it.
After this window, your order will be in processing and may no longer be eligible for changes or cancellation.

If cancelled within the 24-hour timeframe, refunds will be processed within 7 business days.

60-Day Money Back Guarantee

We’re confident in the performance of our products. We ask that you try them for at least 14 days before considering a return, to allow time for results to develop.

If you’re still not satisfied, you may return your items within 60 days of purchase.

Please note:

• Shipping fees (if applicable) are non-refundable

• Items must be in acceptable condition (not used or damaged through misuse)

To begin a return, email us at suport.heliotag@gmail.com or use the contact form on our Contact Us page.
Include your Order Number or the Name and Email used at checkout to help us process your request quickly.

Damaged Items

We carefully package each order, but if your product arrives damaged or defective, please notify us within 72 hours of delivery.

To report a damaged item, email us at suport.heliotag@gmail.com with clear photos of the issue.
We will review your case and, if approved, send a replacement free of charge.

Please note:

• Minor cosmetic damage to packaging (e.g. dented box) is not considered product damage

• We do not replace or refund items damaged through normal wear and tear or misuse

Shipping & Delivery

We aim to deliver your order promptly. However, we are not responsible for shipping delays caused by third-party carriers, customs, weather, or other external issues.

We are not liable for:

• Lost or stolen packages

• Delays beyond our control

• Incorrect delivery due to inaccurate address input

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout.
If an incorrect address is submitted and we are not notified within 24 hours, we cannot offer a refund or resend.

Policy Updates & Agreement

We reserve the right to update this Return & Refund Policy at any time.
By purchasing from HELIOTAG, you agree to the terms outlined above.

If you have any questions or need help, feel free to contact us at suport.heliotag@gmail.com.