Shipping Information

Shipping Information – HELIOTAG

At HELIOTAG, we’re proud to offer FREE worldwide shipping on all orders.

📦 Order Processing Time

Please allow 1–3 business days for us to process and dispatch your order.
Once your package is handed off to the shipping carrier, it is considered dispatched and begins its journey to your address.

Note: During peak seasons or holidays, processing may take up to 7 business days.

🌍 Estimated Shipping Times

Delivery time depends on your location and begins after dispatch. Below are general estimates:

🇺🇸 USA: 7–14 business days
🇬🇧 UK: 7–14 business days
🇨🇦 Canada: 7–12 business days
🇦🇺 Australia: 7–12 business days
🌍 Rest of the world: 8–15 business days

Delays may occur due to customs, courier backlogs, or external factors beyond our control.

✏️ Shipping Address & Order Changes

It is your responsibility to provide an accurate and complete shipping address at checkout.

If you notice an error in your shipping details, please email us at suport.heliotag@gmail.com within 24 hours of placing your order.
We’ll do our best to accommodate changes, but cannot guarantee modifications after that period.

If our system detects an address issue, our team will contact you within 3 business days for verification. If we don’t hear back in time, your order may be canceled.

⏳ Delivery Delays

While we do everything possible to ship orders quickly, delays may occasionally occur due to:

  • Courier or transit issues

  • Customs processing

  • Severe weather or other unforeseen circumstances

  • Payment verification or stock availability

We’ll keep you updated if any issues arise with your order.

Please note: HELIOTAG is not responsible for delays caused by courier services or external factors.

📭 Lost or Stolen Packages

Once your order is handed off to the shipping carrier, it is out of our control. If your package is lost or stolen:

  1. Contact the courier service directly to file a claim

  2. Email us at suport.heliotag@gmail.com and we’ll do our best to assist and follow up on your behalf

Please understand that HELIOTAG is not liable for lost or stolen packages. However, depending on the situation, we may offer a replacement at our discretion.

🔄 Shipping Policy Updates

HELIOTAG reserves the right to update this Shipping Policy at any time without prior notice.
By purchasing from us, you agree to the terms of the most current version of this policy.

For questions or concerns, please reach out at suport.heliotag@gmail.com — we’re happy to help.