Shipping policy

Shipping Policy – Heliotag

Processing Time
At Heliotag, all orders are processed within 1–3 business days. During peak seasons or holidays, please allow up to 5 business days for processing.

Estimated Delivery Times

• USA / UK: 7–14 business days after dispatch

• Rest of the world: 6–12 business days after dispatch
  Please note: Delivery times are estimates and may vary depending on local postal services and customs procedures.

Shipping Costs
We proudly offer free worldwide shipping on all orders.
Order 2 or more devices and enjoy priority packing and faster dispatch.

Tracking Information
Once your order has been shipped, you’ll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Customs, Duties & Delays
Heliotag is not responsible for delays caused by customs, courier issues, or incomplete address information. Please double-check your details before placing your order.

Lost or Stolen Packages
Heliotag is not liable for any packages marked as delivered but reported lost or stolen. In such cases, we recommend contacting the local courier service for assistance.

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